Trouble connecting?
Sometimes you may not be able to connect your accounts. Find out why.
ISSUE 01
Your financial institution isn’t listed
There are a few reasons why you may not see your financial institution on our list.
REASON 01
We haven’t integrated with your financial institution yet
Our network of supported financial institutions is vast and growing. Plaid currently integrates with more than 12,000 financial institutions around the world. But we haven’t integrated with them all yet.
REASON 2
We can’t reliably connect to your financial institution at this time
Some financial institutions may prevent you from connecting your accounts to third-party apps through Plaid. Our goal is to work with these financial institutions to enable access to your financial data so you can use the tools you rely on to manage your money.
ISSUE 02
Your connection failed
If you try to connect your financial institution and it doesn’t work, it may be because:
REASON 01
The login and password associated with your financial institution may have changed
To solve this problem, first verify your login and password on your financial institution’s website, then go back into the app and try reconnecting your accounts.
REASON 02
Plaid may be experiencing technical difficulties
Sometimes the issue is on our end. In that case, you can rest assured that we’ll work to fix it.
REASON 03
Your financial institution may be experiencing technical difficulties
When financial institutions’ servers are overwhelmed or down for maintenance, they may not be able to support the kind of connectivity Plaid provides.
REASON 04
Your financial institution may be limiting your ability to connect
Sometimes a financial institution will make changes that impact your ability to access your financial information. The result can be a slow connection or none at all. If you encounter a consistent issue, please reach out to your financial institution to let them know you’re being affected.
