Trouble connecting?

Sometimes you may not be able to connect your accounts. Find out why.


Your financial institution isn’t listed


We haven’t integrated with your financial institution yet

Our network of supported financial institutions is vast and growing. Plaid currently integrates with more than 12,000 financial institutions around the world. But we haven’t integrated with them all yet.

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We can’t reliably connect to your financial institution at this time

Some financial institutions may prevent you from connecting your accounts to third-party apps through Plaid. Our goal is to work with these financial institutions to enable access to your financial data so you can use the tools you rely on to manage your money.

Learn why Plaid is involved

Your connection failed


The login and password associated with your financial institution may have changed

To solve this problem, first verify your login and password on your financial institution’s website, then go back into the app and try reconnecting your accounts.

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Plaid may be experiencing technical difficulties

Sometimes the issue is on our end. In that case, you can rest assured that we’ll work to fix it.

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Your financial institution may be experiencing technical difficulties

When financial institutions’ servers are overwhelmed or down for maintenance, they may not be able to support the kind of connectivity Plaid provides.

Learn why Plaid is involved


Your financial institution may be limiting your ability to connect

Sometimes a financial institution will make changes that impact your ability to access your financial information. The result can be a slow connection or none at all. If you encounter a consistent issue, please reach out to your financial institution to let them know you’re being affected.

Learn why Plaid is involved