Trouble connecting?

We haven’t met your bank yet

Our network of supported banks is vast and growing. Plaid currently integrates with more than 10,000 financial institutions around the world. But we haven’t met them all yet.

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Your bank is preventing you from connecting your account

Sometimes we can’t support a bank because of their internal systems. Sometimes they may even choose to prevent their customers from connecting their accounts to third-party apps through Plaid. We take this seriously, and our goal is always to restore data access. That way, you can use the tools you rely on to manage your money.

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Your bank login and password may have changed

This happens more often than you might think. To solve this problem, first verify your bank login and password, then go back into the app and try reconnecting your bank account.

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Plaid may be experiencing technical difficulties

Sometimes the issue is on our end. In that case, you can rest assured that we’re working around the clock to fix it.

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Your bank may be experiencing technical difficulties

When banks’ servers are overwhelmed or down for maintenance, they may not be able to support the kind of connectivity Plaid provides.

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Your bank may be limiting your ability to connect

Sometimes a financial institution may place restrictions on the amount or type of data you can share with an app. The result can be a slow connection or none at all. We encourage all banks to let you connect to the apps you want to use. If your bank is restricting access, consider contacting them and letting them know how you are being affected. Alternately, consider connecting a different bank that is fully compatible with the app you want to use.

Learn why Plaid is involved