Responsibilities
- Deliver on the mandate to provide greater Customer visibility through a revamped experience in the Developer Dashboard, thereby reducing customers’ support burden Plaid’s support burden.
- Ensure technical execution quality, delivery velocity, and team health.
- Partner cross-functionally with Product and Partnerships to align on the roadmap and support migrations.
- Evolve team processes and infrastructure to support rapid iteration without sacrificing reliability.
- Grow and mentor a high-performing engineering team.
- Actively participate in roadmap planning, design reviews, and hands-on technical work when needed.
- Drive accountability for longtail access uptime, reliability, and system observability.
- Products: New access experience; Institution Insights, Support Experience.
- Registrations of items/customers from the old extractor to the new extractors.
- Registration of customers with banks
Qualifications
- Prior full-stack product experience. Strong product intuition and the ability to work across ambiguous problem spaces.
- Prior high-scale systems experience, strong systems thinking, and ability to evaluate architectural tradeoffs.
- Demonstrated experience leading high-performing engineering teams.
- Track record of mentoring engineers and growing technical leaders.
- Excellent communication and cross-functional collaboration skills.
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