Product Updates - May 2025

John Y. Chen
Product Marketing Manager

This May, we’ve made key improvements across Plaid—from faster fund availability and smarter fraud detection to a more streamlined onboarding flow. Plus, you can now get instant product support by chatting with Claude in the dashboard. Check out all the latest updates in our API changelog.

Here are the highlights of what’s new—and what’s improved—across key Plaid products.

Products and Solutions:

Featured products: Transfer

What’s new:

•  📅 More clarity for available funds: We added a new field called expected_funds_availability_date in our API and Transfer dashboard reports. This new field gives you advance visibility into when funds from a debit transfer (user pull) or deposit (top-up from your bank) are expected to be available. If the debit hasn’t returned by that date, the funds will move from pending to available in your ledger. If the transfer returns early, the field will be null.

Featured products: Consumer Report

What’s new:

• 💻 Explore Consumer Report: In our new interactive demo, see how you can approve more borrowers with less risk using real-time cash flow data and income insights. With Consumer Report, it’s easy for consumers to securely share their bank account data, unlocking key use cases for lenders through insights like primary account flag, historical balance information, future income prediction, categorized spending, and more.

• 🔎 Get started with real-time insights: In our new resource article, you’ll find a step-by-step guide to integrating cash flow data into your lending tech stack to enhance underwriting and expand credit access.

What’s better:

• ⚡ Faster phone and device verifications: We’re introducing Silent Network Authentication (SNA) in Link for Consumer Report. Eligible Link sessions will now have a faster way to verify user phone numbers and devices using their mobile carrier (e.g. AT&T, T-Mobile and Verizon). SNA happens automatically in the background with no user input required so it’s secure and phish-resistant. Upgrade to the latest Plaid SDKs to be eligible for continued improvements to the authentication flow such as SNA.

• 🔧 Improved Consumer Report troubleshooting: We’ve enhanced our webhooks and API endpoints to clarify what causes errors. Our CHECK_REPORT_READY webhook now indicates both successful and failed products. When a report returns a DATA_UNAVAILABLE error,  a new `causes` field will provide a detailed breakdown of the underlying issue. Additionally, even for successful reports, a new warnings field will specify any linked items that experienced failures and the reasons why.

Featured products: Identity Verification, Signal

What’s new:

• 🧠 Risk-Based Escalations: Plaid Identity Verification can now dynamically step up to ID Document or Selfie checks after a database verification based on a user's Trust Index score–not just a failed data source verification. This new feature enables you to assess the risk associated with a user sooner in the verification process and move good users through verification faster.

What’s better:

• 📊 Smarter backtesting for Signal rules: We've overhauled the metrics in our Signal backtesting flow to give you sharper insights into the expected impact of your rule changes—making it easier to test, refine, and optimize your risk strategies.

Featured products: Link

What’s better:

• ✨ A smoother Link experience: We’ve simplified the Link flow by merging the consent and phone number steps into one streamlined screen. We also gave the copy a quick polish to make things clearer. The result? A faster, more intuitive experience for both new and returning users. This update is rolling out now and will reach 100% of traffic by May 7th.

Featured products: Data Access, Open Finance

What’s new:

• 🔎 Explore how we’re scaling reliable financial data access: In our new blog post, you’ll get an inside look at how AI-driven tools, seamless API migrations, and strategic partnerships are powering a faster, more resilient network.

• 🏦 Tokenized account numbers for U.S. Bank: This month, Plaid will begin returning tokenized account and routing numbers (TANs) in  /auth calls for U.S. Bank. Existing account and routing numbers already stored will continue to work as expected. 

• 📊 Real-time visibility for API migrations: You can now view real-time institution statuses and timelines to help plan for upcoming migrations, directly from the dashboard. From the Activity tab, navigate to Status then Migrations. In the future, you’ll be able to subscribe to migration updates and get email alerts for any timeline changes.

What's better:

• ✨ Streamlined onboarding for data partners: We’ve revamped the onboarding experience for data partners to be more intuitive and guide partners smoothly through every step of their open finance journey. 

• 🛠️ Enhancements to Integration Health: We’ve added API performance metrics and made behind-the-scenes improvements in data quality and reliability to Integration Health in the data partner dashboard.

Featured products: Transactions, Investments

What’s new:

• 💻 Explore Transactions: Step through a step-by-step demo to see how you can use the Transactions product. Ready for more? Visit our website to see demos for other Plaid products.

• 🔎 Unlock personalized financial experiences: In our new blog post, you’ll learn how Plaid’s transaction data & network coverage help you streamline UX, improve conversion, & unlock truly personalized financial experiences.

What’s better:

• 🛠️ Investments Security Detection 2.0: We’ve improved fill rates for key fields like Ticker Symbol, CUSIP, and ISIN by revamping Investments securities with new algorithms, enhanced database architecture, and third party data sources.

What’s new: 

• ✨New Integration with Claude: We just launched our MCP Server integration that makes it easier than ever to self-serve, troubleshoot, and get the most out of Plaid—just by chatting with Claude. Take it for a spin here.

• 📱 Enhanced UX with Single Sign-On (SSO): We now offer SSO login to the dashboard for all customers, except those on pay-as-you-go-plans. You can enable your account for SSO via the Settings tab in the dashboard. 

• 📅 Book a meeting on our website: If you’re new to Plaid, we made it easy to book a meeting directly with our team to learn more about our products and solutions. Just fill out the contact form and schedule a time that works best for you.

• 👨🏻‍💻 Learn more via our website:  For customers building with Auth or Identity Verification, check out our latest webpages that highlight how these products work and how they can help your business. For customers in the Banking & Credit Unions space, our new solution webpage is designed just for you, so you can digitize your end-to-end banking solution to deliver the instant, secure, and personalized experiences your customers expect.

What's better:

• 🧭 Revamped product catalog: The dashboard now features a more intuitive product catalog to help you easily discover Plaid products based on your use case and see which products you’re already using. 

• 🧰 Improved customer support: We launched two new webpages to better support customers using Plaid’s onboarding products like Link and Layer. Trust & Safety provides information about Plaid's business and safety standards while Trouble Connecting offers guidance and solutions for common customer issues.