Customer: One Nevada Credit Union

Serving Nevada with innovation at the core

One Nevada Credit Union is dedicated to helping Nevadans achieve their financial goals while reinvesting earnings back into the community. With members across Clark, Washoe, and Nye counties, One Nevada has long embraced innovation to make banking more convenient.

But as banking activity increasingly shifted online, One Nevada saw a gap in its online account opening and member onboarding process. Its legacy onboarding platform made it difficult to adapt quickly to new fraud trends, while outdated screening models left the credit union more vulnerable to evolving threats. At the same time, prospective members encountered friction that slowed applications and often left accounts unfunded.

“Our mission is to deliver trusted financial services that meet our members where they are,” explained Steve O’Donnell, CEO at One Nevada. “To do that, we knew we had to modernize digital onboarding—making it not only faster, but more secure.”

A seamless new member journey

To reimagine onboarding, One Nevada partnered with Glide, whose Digital Origination platform simplified the process and reduced data entry for members. Glide's integration with Plaid built on that foundation, powering a true digital transformation.

Previously, fraudsters could get through screening with just a few data points—such as name, Social Security number, and date of birth. With Plaid Identity Verification, One Nevada added robust authentication that goes beyond traditional checks—evaluating phone number, device, and email fraud signals, as well as triggering extra validation when needed. Once authenticated, applicants can instantly and securely fund their new accounts from the comfort of their own home, eliminating delays that previously left them inactive or vulnerable to fraud.

“The result is a digital-first onboarding journey that is simple, intuitive, and secure. Applicants select their products, have their identity confirmed, instantly fund their account, and set up login credentials—all within two minutes,” states Cindy Vela, Vice President of Digital at One Nevada.

“The combination of Glide and Plaid really strengthened our fraud defenses while making onboarding seamless,” said Patrick Kearney, Assistant Vice President of Fraud & Security at One Nevada. “Members appreciate how easy it is to open and fund an account immediately. And we appreciate that those accounts are far more secure from the start.”

Real results, real impact

Since launching Glide's digital account opening and onboarding, One Nevada has seen measurable impact. In the past, nearly 20% of new accounts closed within 30 days due to fraud or lack of funding. Today, 80% of accounts are auto-approved in a process that takes less than two minutes—and more than 95% of new accounts are fully funded and enrolled in digital banking from day one.

“Glide delivered exactly what we needed to modernize onboarding,” continued Steve O’Donnell, One Nevada's CEO. “Their partnership-first approach and world-class member experience gave us flexibility, speed and security, creating a seamless experience that rivals the biggest banks and leading fintechs.”

Moreover, the combination of Plaid Identity Verification and required account funding has made it far more difficult for fraudsters to get through. As a result, account opening fraud dropped by 50% in the first six months alone.

“We’ve turned what used to be a pain point into a competitive advantage,” shared Trudy McClain, Senior Vice President of Retail Operations at One Nevada. “Instead of worrying about fraud or unfunded accounts, we’re welcoming high-quality new members who are ready to start using their accounts right away.”

Building the future of money movement

The partnership doesn’t stop at onboarding. One Nevada also uses Plaid within Glide’s onboarding portal to make it easy for members to link external accounts securely. Looking ahead, the credit union sees even greater opportunity in Plaid’s expanding payments capabilities.

“As we explore Plaid’s payments solutions, we see a chance to create a unified Payment Hub that supports fast, secure money movement across all channels.” concluded Cindy Vela, Vice President of Digital at One Nevada, “That’s the foundation we want for our members’ financial lives; Glide and Plaid are helping us get there.”