CUSTOMER Q&A: VERIDIAN CREDIT UNION
How Veridian Credit Union fights fraud and lowers friction
A conversation on staying ahead of fraud while delivering a seamless digital experience for credit union members.
CUSTOMER Q&A: VERIDIAN CREDIT UNION
How Veridian Credit Union fights fraud and lowers friction
A conversation on staying ahead of fraud while delivering a seamless digital experience for credit union members.
Building security without slowing members down
Fraud prevention can come with trade-offs, but Veridian Credit Union set out to avoid that. The team wanted stronger security without asking members to jump through more hoops during onboarding and account opening.
In this Q&A, Kristin Clark explains how Veridian uses Plaid’s identity verification tools to bring multiple fraud checks together into a single flow. She also shares why reducing document requests, streamlining verification, and choosing the right long-term partner have made a measurable difference for both members and internal teams.
Building security without slowing members down
Fraud prevention can come with trade-offs, but Veridian Credit Union set out to avoid that. The team wanted stronger security without asking members to jump through more hoops during onboarding and account opening.
In this Q&A, Kristin Clark explains how Veridian uses Plaid’s identity verification tools to bring multiple fraud checks together into a single flow. She also shares why reducing document requests, streamlining verification, and choosing the right long-term partner have made a measurable difference for both members and internal teams.