CUSTOMER: DOMUSO

Domuso helps property managers and renters streamline rent payments with flexible digital solutions that can help reduce delinquency by up to 30% in the first three months. These include Domuso Certified ACH payments, which eliminate uncertainty by instantly delivering funds to the property, while Domuso assumes the return risk.

Similar to certified checks, these paperless payments—covering both ACH and credit or debit transactions—eliminate potential fraud and chargebacks for the property. But making that promise stick for ACH depends on two things: a smooth account linking experience and a reliable risk model. 

That’s where Plaid account linking and risk assessment come in. 

Problem: Before Plaid, residents using Domuso’s Certified ACH payment method were required to link their bank account each time they made a payment. While functional, this extra step created unnecessary friction. Moreover, the previous bank-linking provider’s coverage excluded more than 300 financial institutions—meaning some residents were unable to use their preferred account for certified payments. Finally, Domuso’s previous solution offered only limited data, making it difficult to offer Certified ACH as a sustainable product.

Solution: By integrating Plaid Link, Domuso gave residents a faster, more reliable way to connect their bank accounts—and opened access to hundreds more financial institutions. Paired with Plaid Signal, Domuso gained access to predictive ACH risk insights, which helped reduce returns without tightening approval rates. Furthermore, thanks to Signal’s intuitive dashboard, the company can monitor returns management performance in real time and make no-code updates that continually boost their bottom line.

Key results:

• Domuso now supports over 300 additional financial institutions for residents looking to pay by ACH.

• The company has seen a 40% reduction in their unrecovered transaction rate—resulting in a profit/loss swing of tens of thousands of dollars.