Customer: Compeer Financial

Making trusted services digitally accessible

Compeer Financial is a member-owned Farm Credit cooperative serving 80,000 member-owners across 144 counties in Illinois, Minnesota, and Wisconsin. Its mission is to enrich agriculture and rural America by providing loans, leases, risk management, and other financial services to support farmers and the agriculture industry.

For those businesses, financial needs do not always fit within a nine-to-five schedule—making convenient, reliable access to financial services especially important. Compeer is committed to working with partners that strengthen the security behind its digital services, helping ensure its processes remain secure, reliable, and accessible. As a result, customers can work with Compeer when and where they need it, including when time-sensitive financing decisions arise.

Strengthening verification at the start

Part of the company’s effort includes strengthening its identity verification to better catch suspicious activity from the start. To fortify this first line of defense, Compeer selected Plaid for the accuracy, flexibility, and ease of integration of its identity verification tools.

“Plaid’s tools were straightforward to incorporate into our existing digital experience,” said Bill Moore, Chief Risk Officer at Compeer. “They also give us the flexibility to tailor detection sensitivity and apply appropriate controls across different business units and delivery channels.”

Today, Plaid sits at the beginning of Compeer’s digital loan application process, helping the company assess applicant identity earlier in the workflow and flag potentially suspicious activity before an applicant moves further through the process. And because verification rules with Plaid can be configured based on risk, Compeer can maintain a rigorous but practical process. The experience is designed to protect access to financing while remaining easy for legitimate customers to complete, including those using a mobile device.

The results reflect both the scale and accessibility of that process: in May 2026, Compeer completed 18,000 Plaid Identity Verification and Monitor sessions, with a strong 93.3% verification success rate.

Supporting teams and customers

Earlier verification also has benefits beyond the application experience. By helping surface potentially suspicious activity from the start, Plaid has reduced unnecessary manual review and increased confidence in Compeer’s verification process. This has allowed fraud, risk, and operations teams to focus more time on cases requiring their expertise and on serving member-owners.

“Plaid has helped us identify potential concerns earlier in the application process and reduce the amount of manual review required,” said Moore. “That allows our teams to focus more of their time on supporting our customers.”

That efficiency extends to applicants, too. For legitimate ones, the result is a more seamless experience that can be completed without an unnecessary detour on their path to financing.

Protecting access to rural opportunity

Looking ahead, demand for secure, convenient digital financial services is sure to grow across agriculture and rural communities. To meet it, Compeer will continue investing in digital experiences and working with partners engaged in protecting the trusted relationships at the center of its cooperative model.

“Strong digital security and a positive customer experience go hand in hand,” said Moore. “By continuing to strengthen our verification process, we can help keep access to financing secure, reliable and available when our customers need it."