Invalid Result errors

Guide to troubleshooting invalid result errors

LAST_UPDATED_DATETIME_OUT_OF_RANGE

No data is available from the Item within the specified date-time.

Common causes

/accounts/balance/get was called with a parameter specifying the minimum acceptable data freshness, but no balance data meeting those requirements was available from the institution.

Troubleshooting steps

This error is not preventable by developer actions. As a workaround, you can use a cached balance from /accounts/get.

API error response

http code 400
{
 "error_type": "INVALID_RESULT",
 "error_code": "LAST_UPDATED_DATETIME_OUT_OF_RANGE",
 "error_message": "requested datetime out of range, most recently updated balance 2021-01-01T00:00:00Z",
 "display_message": null,
 "request_id": "HNTDNrA8F1shFEW"
}

PLAID_DIRECT_ITEM_IMPORT_RETURNED_INVALID_MFA

The Plaid Direct Item import resulted in invalid MFA.

Common causes

No known causes.

Troubleshooting steps

If you experience this error, contact your Plaid Account Manager or file a support ticket.

API error response

http code 400
{
 "error_type": "INVALID_RESULT",
 "error_code": "PLAID_DIRECT_ITEM_IMPORT_RETURNED_INVALID_MFA",
 "error_message": "Plaid Direct Item Imports should not result in MFA.",
 "display_message": null,
 "request_id": "HNTDNrA8F1shFEW"
}