Income errors
Guide to troubleshooting Income errors
PRODUCT_NOT_ENABLED
The Income product has not been enabled.
Server-Side1http code 4002{3 "error_type": "INCOME_VERIFICATION_ERROR",4 "error_code": "PRODUCT_NOT_ENABLED",5 "error_message": "the 'income_verification' product is not enabled for the following client ID: <CLIENT_ID>. please ensure that the 'income_verification' is included in the 'product' array when initializing Link and try again.",6 "display_message": null,7 "request_id": "HNTDNrA8F1shFEW"8}
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INCOME_VERIFICATION_UPLOAD_ERROR
There was an error uploading income verification documents.
Server-SideorClient-SideCommon causes
- The end user's Internet connection may have been interrupted during the upload attempt.
Troubleshooting steps
1http code 4002{3 "error_type": "INCOME_VERIFICATION_ERROR",4 "error_code": "INCOME_VERIFICATION_UPLOAD_ERROR",5 "error_message": "there was a problem uploading the document for verification. Please try again or recreate an income verification.",6 "display_message": null,7 "request_id": "HNTDNrA8F1shFEW"8}
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INCOME_VERIFICATION_FAILED
The income verification you are trying to retrieve could not be completed. please try creating a new income verification
Server-SideorClient-SideCommon causes
- The processing of the verification failed to complete successfully.
Troubleshooting steps
1http code 5002{3 "error_type": "INCOME_VERIFICATION_ERROR",4 "error_code": "INCOME_VERIFICATION_FAILED",5 "error_message": "the income verification you are trying to retrieve could not be completed. please try creating a new income verification",6 "display_message": null,7 "request_id": "HNTDNrA8F1shFEW"8}
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VERIFICATION_STATUS_PENDING_APPROVAL
The user has not yet authorized the sharing of this data
Server-Side1http code 4002{3 "error_type": "INCOME_VERIFICATION_ERROR",4 "error_code": "VERIFICATION_STATUS_PENDING_APPROVAL",5 "error_message": "The user has not yet authorized the sharing of this data",6 "display_message": null,7 "request_id": "HNTDNrA8F1shFEW"8}