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Assets Errors

Guide to troubleshooting Assets errors

PRODUCT_NOT_ENABLED

Common causes
  • One or more of the Items in the Asset Report was not initialized with the Assets product. Unlike some products, Assets cannot be initialized "on-the-fly" and must be initialized during the initial link process.
Troubleshooting steps
Copy
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "PRODUCT_NOT_ENABLED",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}
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DATA_UNAVAILABLE

Common causes
  • One or more of the Items in the Asset Report has experienced an error.
Troubleshooting steps
Copy
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "DATA_UNAVAILABLE",
5 "error_message": "unable to pull sufficient data for all items to generate this report. please see the \"causes\" field for more details",
6 "display_message": null,
7 "causes": [
8 {
9 "display_message": null,
10 "error_code": "ITEM_LOGIN_REQUIRED",
11 "error_message": "the login details of this item have changed (credentials, MFA, or required user action) and a user login is required to update this information. use Link's update mode to restore the item to a good state",
12 "error_type": "ITEM_ERROR",
13 "item_id": "pZ942ZA0npFEa0BgLCV9DAQv3Zq8ErIZhc81F"
14 }
15 ],
16 "request_id": "HNTDNrA8F1shFEW"
17}
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PRODUCT_NOT_READY

Note that this error should not be confused with the PRODUCT_NOT_READY error of type ITEM_ERROR, which has different causes.

Common causes
  • /asset_report/get or /asset_report/pdf/get was called before the Asset Report generation completed.
Troubleshooting steps
Copy
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "PRODUCT_NOT_READY",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}
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ASSET_REPORT_GENERATION_FAILED

Common causes
  • Plaid is experiencing temporary difficulties generating Asset Reports.
Troubleshooting steps

If the error persists, please submit a Support ticket.

Copy
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "ASSET_REPORT_GENERATION_FAILED",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}
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INVALID_PARENT

Common causes
  • An endpoint that creates a copy or modified copy of an Asset Report (such as /asset_report/filter or /asset_report/audit_copy/create) was called, but the original Asset Report does not exist, either because it was never successfully created in the first place or because it was deleted.
Copy
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "INVALID_PARENT",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}
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INSIGHTS_NOT_ENABLED

Common causes
  • /asset_report/get or /asset_report/pdf/get was called with enable_insights set to true by a Plaid developer account that has not been enabled for access to Asset Reports with Insights.
Copy
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "INSIGHTS_NOT_ENABLED",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}
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INSIGHTS_PREVIOUSLY_NOT_ENABLED

Common causes
  • /asset_report/get or /asset_report/pdf/get was called with enable_insights set to true by a Plaid developer account that is currently enabled for Asset Reports with Insights, but was not enabled at the time that the report was created.
Copy
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "INSIGHTS_PREVIOUSLY_NOT_ENABLED",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}
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