Plaid logo
Docs
ALL DOCS

Errors

  • Overview
  • Item errors
  • Institution errors
  • API errors
  • Assets errors
  • Payment errors
  • Transactions errors
  • Transfer errors
  • Income errors
  • Sandbox errors
  • Invalid Request errors
  • Invalid Input errors
  • Invalid Result errors
  • Rate Limit Exceeded errors
  • Link web errors
  • Recaptcha errors
  • OAuth errors
  • Microdeposits errors
  • Partner errors
Plaid logo
Docs
Plaid.com
Get API keys
Open nav

Sandbox Errors

Guide to troubleshooting Sandbox errors

SANDBOX_PRODUCT_NOT_ENABLED

The requested product is not enabled for an Item
Common causes
  • A sandbox operation could not be performed because a product has not been enabled on the Sandbox Item.
Troubleshooting steps

If the error persists, submit a Support ticket.

Copy
1http code 400
2{
3 "error_type": "SANDBOX_ERROR",
4 "error_code": "SANDBOX_PRODUCT_NOT_ENABLED",
5 "error_message": "The [auth | transactions | ...] product is not enabled on this item",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}
Was this helpful?

SANDBOX_WEBHOOK_INVALID

The request to fire a Sandbox webhook failed.
Common causes
  • The webhook for the Item sent in the /sandbox/item/fire_webhook request is not set or is invalid.
Troubleshooting steps
Copy
1http code 400
2{
3 "error_type": "SANDBOX_ERROR",
4 "error_code": "SANDBOX_WEBHOOK_INVALID",
5 "error_message": "Webhook for this item is either not set up, or invalid. Please update the item's webhook and try again.",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}
Was this helpful?

SANDBOX_ACCOUNT_SELECT_V2_NOT_ENABLED

The item was not created with Account Select v2
Common causes
  • A Sandbox operation could not be performed because the the Sandbox Item was not created with Account Select v2.
Troubleshooting steps
Copy
1http code 400
2{
3 "error_type": "SANDBOX_ERROR",
4 "error_code": "SANDBOX_ACCOUNT_SELECT_V2_NOT_ENABLED",
5 "error_message": "The item was not created with Account Select v2",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}
Was this helpful?

SANDBOX_TRANSFER_EVENT_TRANSITION_INVALID

The /sandbox/transfer/simulate endpoint was called with parameters specifying an invalid event transition.
Common causes
  • The /sandbox/transfer/simulate endpoint was called with parameters specifying an invalid event transition.
Troubleshooting steps
Copy
1http code 400
2{
3 "error_type": "SANDBOX_ERROR",
4 "error_code": "SANDBOX_TRANSFER_EVENT_TRANSITION_INVALID",
5 "error_message": "The provided simulated event type is incompatible with the current transfer status",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}
Was this helpful?
Developer community
GitHub
GitHub
Stack Overflow
Stack Overflow
YouTube
YouTube
Twitter
Twitter
Discord
Discord