Sandbox Errors

Guide to troubleshooting Sandbox errors

SANDBOX_PRODUCT_NOT_ENABLED

The requested product is not enabled for an Item
Common causes
  • A sandbox operation could not be performed because a product has not been enabled on the Sandbox Item.
Troubleshooting steps

If the error persists, submit a Support ticket.

1http code 400
2{
3 "error_type": "SANDBOX_ERROR",
4 "error_code": "SANDBOX_PRODUCT_NOT_ENABLED",
5 "error_message": "The [auth | transactions | ...] product is not enabled on this item",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}

SANDBOX_WEBHOOK_INVALID

The request to fire a Sandbox webhook failed.
Common causes
Troubleshooting steps
1http code 400
2{
3 "error_type": "SANDBOX_ERROR",
4 "error_code": "SANDBOX_WEBHOOK_INVALID",
5 "error_message": "Webhook for this item is either not set up, or invalid. Please update the item's webhook and try again.",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}

SANDBOX_ACCOUNT_SELECT_V2_NOT_ENABLED

The item was not created with Account Select v2
Common causes
  • A Sandbox operation could not be performed because the the Sandbox Item was not created with Account Select v2.
Troubleshooting steps
1http code 400
2{
3 "error_type": "SANDBOX_ERROR",
4 "error_code": "SANDBOX_ACCOUNT_SELECT_V2_NOT_ENABLED",
5 "error_message": "The item was not created with Account Select v2",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}

SANDBOX_TRANSFER_EVENT_TRANSITION_INVALID

The /sandbox/transfer/simulate endpoint was called with parameters specifying an invalid event transition.
Common causes
Troubleshooting steps
1http code 400
2{
3 "error_type": "SANDBOX_ERROR",
4 "error_code": "SANDBOX_TRANSFER_EVENT_TRANSITION_INVALID",
5 "error_message": "The provided simulated event type is incompatible with the current transfer status",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}