Sandbox Errors

Guide to troubleshooting Sandbox errors

SANDBOX_PRODUCT_NOT_ENABLED

The requested product is not enabled for an Item
Server-Side
Common causes
  • A sandbox operation could not be performed because a product has not been enabled on the Sandbox Item.
Troubleshooting steps

If the error persists, submit a Support ticket.

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http code 400
{
"error_type": "SANDBOX_ERROR",
"error_code": "SANDBOX_PRODUCT_NOT_ENABLED",
"error_message": "The [auth | transactions | ...] product is not enabled on this item",
"display_message": null,
"request_id": "HNTDNrA8F1shFEW"
}

SANDBOX_WEBHOOK_INVALID

The request to fire a Sandbox webhook failed.
Server-Side
Common causes
Troubleshooting steps
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http code 400
{
"error_type": "SANDBOX_ERROR",
"error_code": "SANDBOX_WEBHOOK_INVALID",
"error_message": "Webhook for this item is either not set up, or invalid. Please update the item's webhook and try again.",
"display_message": null,
"request_id": "HNTDNrA8F1shFEW"
}

SANDBOX_BANK_TRANSFER_EVENT_TRANSITION_INVALID

The /sandbox/bank_transfer/simulate endpoint was called with parameters specifying an invalid event transition.
Server-Side
Common causes
Troubleshooting steps
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http code 400
{
"error_type": "SANDBOX_ERROR",
"error_code": "SANDBOX_BANK_TRANSFER_EVENT_TRANSITION_INVALID",
"error_message": "The provided simulated event type is incompatible with the current transfer status",
"display_message": null,
"request_id": "HNTDNrA8F1shFEW"
}