Sandbox Errors
Guide to troubleshooting Sandbox errors
SANDBOX_PRODUCT_NOT_ENABLED
The requested product is not enabled for an Item
Server-SideCommon causes
- A sandbox operation could not be performed because a product has not been enabled on the Sandbox Item.
Troubleshooting steps
If the error persists, submit a Support ticket.
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http code 400{"error_type": "SANDBOX_ERROR","error_code": "SANDBOX_PRODUCT_NOT_ENABLED","error_message": "The [auth | transactions | ...] product is not enabled on this item","display_message": null,"request_id": "HNTDNrA8F1shFEW"}
SANDBOX_WEBHOOK_INVALID
The request to fire a Sandbox webhook failed.
Server-SideCommon causes
- The webhook for the Item sent in the
/sandbox/item/fire_webhookrequest is not set or is invalid.
Troubleshooting steps
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http code 400{"error_type": "SANDBOX_ERROR","error_code": "SANDBOX_WEBHOOK_INVALID","error_message": "Webhook for this item is either not set up, or invalid. Please update the item's webhook and try again.","display_message": null,"request_id": "HNTDNrA8F1shFEW"}
SANDBOX_BANK_TRANSFER_EVENT_TRANSITION_INVALID
The /sandbox/bank_transfer/simulate endpoint was called with parameters specifying an invalid event transition.
Server-SideCommon causes
- The
/sandbox/bank_transfer/simulateendpoint was called with parameters specifying an invalid event transition.
Troubleshooting steps
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http code 400{"error_type": "SANDBOX_ERROR","error_code": "SANDBOX_BANK_TRANSFER_EVENT_TRANSITION_INVALID","error_message": "The provided simulated event type is incompatible with the current transfer status","display_message": null,"request_id": "HNTDNrA8F1shFEW"}
