User Errors

Guide to troubleshooting User errors

USER_NOT_FOUND

The provided `user_id` could not be found.

Common causes

The user_id was never created.
The user_id was created in a different environment (Sandbox vs Production).
The user_id was previously deleted via /user/remove.

Troubleshooting steps

Ensure you're using the correct API environment (Sandbox or Production) that matches where the user_id was created.

Confirm the user_id format is correct (should start with usr_)

API error response

http code 400
{
 "error_type": "USER_ERROR",
 "error_code": "USER_NOT_FOUND",
 "error_message": "The User you requested cannot be found. This User does not exist or has had access removed by the user.",
 "display_message": null,
 "request_id": "HNTDNrA8F1shFEW"
}