Sandbox Errors

Guide to troubleshooting Sandbox errors

SANDBOX_PRODUCT_NOT_ENABLED

The requested product is not enabled for an Item
Common causes
  • A sandbox operation could not be performed because a product has not been enabled on the Sandbox Item.
Troubleshooting steps

If the error persists, submit a Support ticket.

API error response
http code 400
{
 "error_type": "SANDBOX_ERROR",
 "error_code": "SANDBOX_PRODUCT_NOT_ENABLED",
 "error_message": "The [auth | transactions | ...] product is not enabled on this item",
 "display_message": null,
 "request_id": "HNTDNrA8F1shFEW"
}

SANDBOX_WEBHOOK_INVALID

The request to fire a Sandbox webhook failed.
Common causes
Troubleshooting steps
API error response
http code 400
{
 "error_type": "SANDBOX_ERROR",
 "error_code": "SANDBOX_WEBHOOK_INVALID",
 "error_message": "Webhook for this item is either not set up, or invalid. Please update the item's webhook and try again.",
 "display_message": null,
 "request_id": "HNTDNrA8F1shFEW"
}

SANDBOX_TRANSFER_EVENT_TRANSITION_INVALID

The /sandbox/transfer/simulate endpoint was called with parameters specifying an invalid event transition.
Common causes
Troubleshooting steps
API error response
http code 400
{
 "error_type": "SANDBOX_ERROR",
 "error_code": "SANDBOX_TRANSFER_EVENT_TRANSITION_INVALID",
 "error_message": "The provided simulated event type is incompatible with the current transfer status",
 "display_message": null,
 "request_id": "HNTDNrA8F1shFEW"
}