Assets Errors

Guide to troubleshooting Assets errors

PRODUCT_NOT_ENABLED

Common causes
  • One or more of the Items in the Asset Report was not initialized with the Assets product. Unlike some products, Assets cannot be initialized "on-the-fly" and must be initialized during the initial link process.
Troubleshooting steps
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "PRODUCT_NOT_ENABLED",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}

DATA_UNAVAILABLE

Common causes
  • One or more of the Items in the Asset Report has experienced an error.
Troubleshooting steps
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "DATA_UNAVAILABLE",
5 "error_message": "unable to pull sufficient data for all items to generate this report. please see the \"causes\" field for more details",
6 "display_message": null,
7 "causes": [
8  {
9   "display_message": null,
10   "error_code": "ITEM_LOGIN_REQUIRED",
11   "error_message": "the login details of this item have changed (credentials, MFA, or required user action) and a user login is required to update this information. use Link's update mode to restore the item to a good state",
12   "error_type": "ITEM_ERROR",
13   "item_id": "pZ942ZA0npFEa0BgLCV9DAQv3Zq8ErIZhc81F"
14  }
15 ],
16 "request_id": "HNTDNrA8F1shFEW"
17}

PRODUCT_NOT_READY

Note that this error should not be confused with the PRODUCT_NOT_READY error of type ITEM_ERROR, which has different causes.

Common causes
Troubleshooting steps
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "PRODUCT_NOT_READY",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}

ASSET_REPORT_GENERATION_FAILED

Common causes
  • Plaid is experiencing temporary difficulties generating Asset Reports.
  • The Asset Report was too large to generate.
Troubleshooting steps

If the error persists, please submit a Support ticket.

1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "ASSET_REPORT_GENERATION_FAILED",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}

INVALID_PARENT

Common causes
  • An endpoint that creates a copy or modified copy of an Asset Report (such as /asset_report/filter or /asset_report/audit_copy/create) was called, but the original Asset Report does not exist, either because it was never successfully created in the first place or because it was deleted.
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "INVALID_PARENT",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}

INSIGHTS_NOT_ENABLED

Common causes
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "INSIGHTS_NOT_ENABLED",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}

INSIGHTS_PREVIOUSLY_NOT_ENABLED

Common causes
  • /asset_report/get or /asset_report/pdf/get was called with enable_insights set to true by a Plaid developer account that is currently enabled for Asset Reports with Insights, but was not enabled at the time that the report was created.
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "INSIGHTS_PREVIOUSLY_NOT_ENABLED",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}

DATA_QUALITY_CHECK_FAILED

Common causes
  • The extracted data from the financial institution showed signs of poor data quality, preventing the generation of an accurate report.
1http code 400
2{
3 "error_type": "ASSET_REPORT_ERROR",
4 "error_code": "DATA_QUALITY_CHECK_FAILED",
5 "error_message": "",
6 "display_message": null,
7 "request_id": "HNTDNrA8F1shFEW"
8}