Plaid help and support
Get help for your Plaid integration
If you are using Plaid to connect your financial accounts and have questions, use the links below for more information:
To learn more about Plaid and how it works, see our page on How Plaid Works.
If you are having trouble linking your financial institution, see our Connecting Financial Accounts Guide on the Plaid Help Center for more information. If you have questions about linking through a specific Plaid-powered app, we recommend reaching out to the app directly for assistance.
If you are a developer building with Plaid, the answers to most questions can be found in the docs -- try using the search feature, or try "Ask Finn" within the search menu to ask our friendly chatbot for help!
Troubleshooting details for specific errors or failed requests can be found in the Dashboard:
- The Institution status page provides details on institution support, downtime, and connectivity.
- The logs page provides details on specific requests.
- The Item Debugger provides details on specific Items or Link sessions.
If you do not have a Dashboard account, you can ask the team member who manages your Plaid team to invite you to the team.
If you can't find an answer to your question in the docs or Dashboard, file a Support ticket via your Dashboard account.
For general questions about using Plaid APIs, or help getting started with your integration, you can also ask the Plaid community on Stack Overflow.
Core Exchange and Plaid Exchange documentation and support
If you are a developer at a bank or other financial institution looking for information about APIs used to provide consumer-permissioned data to Plaid, help and documentation for the Core Exchange and Plaid Exchange APIs can be found on their dedicated sites:
Prospective customer support
If you have a question about Plaid capabilities that isn't answered in the docs, or for details about pricing, contact Sales to learn more.
No code support
If you're looking for a third party who can build a Plaid integration for you, rather than building one yourself, fill out the Developer Partner Resource request form and we can help you find a Plaid integrator to meet your needs.