Plaid help and support

If you are using Plaid to connect your financial accounts and have questions, use the links below for more information:

To learn more about Plaid and how it works, see our page on How Plaid Works.

If you are having trouble linking your financial institution, see our Connecting Financial Accounts Guide on the Plaid Help Center for more information. If you have questions about linking through a specific Plaid-powered app, we recommend reaching out to the app directly for assistance.

Manage Plaid's access to your financial data via the Plaid Portal at https://my.plaid.com/. You can use the portal to review your current connections, disconnect financial accounts from an app, or delete your data from Plaid's systems.

For more information on Plaid's privacy and security practices, see How we handle data.

If you are a developer building with Plaid, the answers to most questions can be found in the docs -- try using the search feature, or try "Ask Bill" within the search menu to ask our friendly chatbot for help!

Troubleshooting details for specific errors or failed requests can be found in the Dashboard:

• The Institution status page provides details on institution support, downtime, and connectivity.
• The logs page provides details on specific requests.
• The Item Debugger provides details on specific Items or Link sessions.

If you do not have a Dashboard account, you can ask the team member who manages your Plaid team to invite you to the team.

For general questions about using Plaid APIs or your integration you can also ask the Plaid community on Stack Overflow or Discord.

If you can't find an answer to your question, file a Support ticket via your Dashboard account. To file a support ticket, you must have Production access; if you do not already have it, complete the Production request flow. You will also need the Support permission on your team; if you don't have it, contact your team administrator for help.

If you are a developer at a bank or other financial institution looking for information about APIs used to provide consumer-permissioned data to Plaid, help and documentation for the Core Exchange and Plaid Exchange APIs can be found on their dedicated sites:

• Core Exchange API documentation
• Plaid Exchange API documentation

If you have a question about Plaid capabilities that isn't answered in the docs, or for details about pricing, contact Sales to learn more.

If you're looking for a third party who can build a Plaid integration for you, rather than building one yourself, then once you've been approved for Production, you can visit the Launch Center and click the "Hire a Plaid Partner" button to request an introduction to a Plaid integration partner.

Alternatively, if you have special needs in an integration partner, contact Support and select "Building with Plaid" followed by "Plaid Partner Implementation Assistance" and we can help you find a Plaid integrator to meet your needs.

Or, contact your Account Manager for details.