API error responses
If the problem you're encountering involves an API error message, see Errors for troubleshooting suggestions.
No transactions or cursor returned
/transactions/sync, a response with no cursor or transactions data is returned.
- This is expected behavior when the Item has recently been initialized with
transactionsand Plaid has not yet completed fetching of transactions data.
The institution is experiencing an error.
Processing of the transactions has been delayed.
The Item is not in a healthy state.
The transaction is not available on the institution's online banking portal, or appears differently on the online banking portal.
If the steps above do not resolve the issue, file a ticket with Plaid support.
Incorrect data fields
In some cases, information about a merchant, such as its name or category, may be incorrect.
If the issue is not resolved, or if the category information is incorrect, file a ticket with Plaid support indicating which fields are incorrect, the correct data, and the
transaction_id of the affected transaction.