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Transactions

  • Introduction to Transactions
  • Add Transactions to your app
  • Transactions webhooks
  • Transaction states
  • Transactions sync migration guide
  • Troubleshooting
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Troubleshooting Transactions

API error responses

If the problem you're encountering involves an API error message, see Errors for troubleshooting suggestions.

Missing transactions

Common causes
  • The institution is experiencing an error.

  • Processing of the transactions has been delayed.

  • The Item is not in a healthy state.

  • The transaction is not available on the institution's online banking portal, or appears differently on the online banking portal.

Troubleshooting steps

If the steps above do not resolve the issue, file a ticket with Plaid support.

Incorrect data fields

In some cases, information about a merchant, such as its name or category, may be incorrect.

Troubleshooting steps

If the issue is not resolved, or if the category information is incorrect, file a ticket with Plaid support indicating which fields are incorrect, the correct data, and the transaction_id of the affected transaction.

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