Troubleshooting Transactions

API error responses

If the problem you're encountering involves an API error message, see Errors for troubleshooting suggestions.

Missing transactions

Common causes
  • The institution is experiencing an error.

  • Processing of the transactions has been delayed.

Troubleshooting steps

If the steps above do not resolve the issue, file a ticket with Plaid support.

Incorrect data fields

In some cases, information about a merchant, such as its name or category, may be incorrect.

Troubleshooting steps

If the issue is not resolved, or if the category information is incorrect, file a ticket with Plaid support indicating which fields are incorrect, the correct data, and the transaction_id of the affected transaction.