Plaid help and support 
=======================

#### Get help for your Plaid integration 

#### Developer support 

If you are a developer building with Plaid, the answers to most questions can be found in the docs — try using the search feature, or try ["Ask Bill" within the search menu](https://plaid.com/docs/support/index.html.md) to ask our friendly chatbot for help!

Troubleshooting details for specific errors or failed requests can be found in the Dashboard:

*   The [Institution status page](https://dashboard.plaid.com/activity/status) provides details on institution support, downtime, and connectivity.
*   The [logs page](https://dashboard.plaid.com/developers/logs) provides details on specific requests.
*   The [Item Debugger](https://dashboard.plaid.com/activity/debugger) provides details on specific Items or Link sessions.

If you do not have a Dashboard account, you can ask the team member who manages your Plaid team to [invite you](https://plaid.com/docs/account/teams/index.html.md#managing-team-member-permissions) to the team.

For general questions about using Plaid APIs or your integration you can also ask the [Plaid community on Stack Overflow](https://stackoverflow.com/questions/tagged/plaid) or [Discord](https://discord.gg/sf57M8DW3y) .

If you can't find an answer to your question, [file a support ticket](https://dashboard.plaid.com/support) via your Dashboard account. To file a support ticket, you must have Production access; if you do not already have it, complete the [Production request flow](https://dashboard.plaid.com/overview/production) . You will also need the [Support permission](https://plaid.com/docs/account/teams/index.html.md#managing-team-member-permissions) on your team; if you don't have it, contact your team administrator for help.

#### No code support 

If you're looking for a third party who can build a Plaid integration for you, rather than building one yourself, see [integration support](https://plaid.com/docs/resources/index.html.md#integration-support) .

#### Prospective customer support 

If you have a question about Plaid capabilities that isn't answered in the docs, or for details about pricing, [contact sales](https://plaid.com/contact/) to learn more.

#### Consumer support 

If you are using Plaid to connect your financial accounts and have questions, use the links below for more information:

To learn more about Plaid and how it works, see our page on [How Plaid Works](https://plaid.com/how-it-works-for-consumers/) .

If you are having trouble linking your financial institution, see our [Connecting Financial Accounts](https://support-my.plaid.com/hc/en-us/categories/4405983222679-Connecting-Financial-Accounts) Guide on the [Plaid Help Center](https://support-my.plaid.com/hc/en-us) for more information. If you have questions about linking through a specific Plaid-powered app, we recommend reaching out to the app directly for assistance.

##### Managing or disconnecting your Plaid linked bank accounts 

Manage Plaid's access to your financial data via the [Plaid Portal](https://my.plaid.com/) . You can use the portal to review your current connections, disconnect financial accounts from an app, or delete your data from Plaid's systems.

##### Privacy and security information for consumers 

For more information on Plaid's privacy and security practices, see [How we handle data](https://plaid.com/how-we-handle-data/) .

#### Core Exchange and Plaid Exchange documentation and support 

If you are a developer at a bank or other financial institution looking for information about APIs used to provide consumer-permissioned data to Plaid, help and documentation for the Core Exchange and Plaid Exchange APIs can be found on their dedicated sites:

*   [Core Exchange API documentation](https://plaid.com/core-exchange/docs)
*   [Plaid Exchange API documentation](https://plaid.com/exchange/docs/)

#### Support for financial institutions 

The contact information below is exclusively for financial institutions. Emails sent to this address from other parties will not be responded to. If you are not an employee of a bank (or other financial institution), see the relevant section for your use case.

If you represent a Plaid data partner, bank, or other financial institution and need help with Plaid's connection to your institution (including data quality issues, failures to connect, outdated institution branding appearing in Link, etc.), contact your Plaid account manager. If you do not have an account manager, contact [fi-support@plaid.com](https://plaid.commailto:fi-support@plaid.com) .