Product Lead- Customer Platform

United States | Full-time

We evaluate what to pursue, craft strategies to maximize impact, and help teams deliver market success.

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam. #LI-Remote

Who We Are
The Customer Platform team at Plaid is on a mission to unlock the value of Plaid’s products for our customers by providing a friction-free experience throughout their journey with us. This is the team that builds our customer surfaces and touch points, including our website, onboarding process, developer tools, dashboards, docs, billing, and more. As Plaid expands beyond our initial offering of data connectivity to a broader suite of financial products, this team will enable our customers to use multiple Plaid products together and deliver end-to-end solutions to consumers. 

The Challenge
We are looking for an experienced product leader to drive vision, strategy, and ultimately impact across our Customer Platform. Someone who can develop empathy for our customers, a deep understanding of our products, and a clear vision for how our customer experience should evolve. This leader will expand upon what the team has already built and drive self-serve growth across all of Plaid’s product areas, while improving our developer experience to accelerate our customers’ velocity.

What Excites You
- Defining and evolving the vision, roadmap, and impact for Plaid’s Customer-facing Platform.
- Partnering cross-functionally to ship features often and iteratively.
- Working directly with customers to ensure your vision is aligned with their needs.
- Deeply understanding the needs of product development teams at Plaid.
- Building, growing, and leading a high-performing team of PMs.
- Fostering an environment that is customer-focused, data-driven, and experimentation based.
- Helping evolve our product culture, discipline, and practices.

What Excites Us
- Passion for great developer experiences.
- The ability to understand Plaid’s suite of products and long-term vision.
- A deep understanding of platforms and driving growth across our customer lifecycle.
- Demonstrable experience driving growth of developer-focused products and platforms.
- Frameworks to understand customer needs and clearly communicate them to our teams.
- Experience building, coaching, and retaining high performing, diverse teams of PM's.
- Track record of driving product development that meaningfully moves the business forward.

$216000 - 324000 a year

Target base salary for this role is between $216,000 and $324000 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at

Please review our Candidate Privacy Notice here.

San Francisco Office

Our headquarters is in sunny SOMA and includes a beautiful sun-filled atrium, a private outdoor deck and even a (semi-hidden) climbing wall.

View Open Positions

Kevin Hu - Data Scientist

A data scientist at Plaid since March 2017, Kevin Hu is busy pursuing his dream of building things that matter. Here, he talks math contests, cats of Instagram, and the collaborative nirvana that is “group sound.”

Meet Plaid's People