Product Support

Developer Support Engineer

United States | Full-time

We support the next generation of financial services by investigating, escalating, and fixing the issues affecting our customers and our consumers.

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United States
Full-time
Product Support
 We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam. #LI-Remote

Plaid’s products enable thousands of customers to build the next generation of financial services applications. When developers need help, they turn to the Plaid Support team. Our goal is to help customers quickly and compassionately; get setup on Plaid, keep their applications running and keep their end-users happy.

Developer Support Engineers help application developers implement and find success using Plaid products. Most of our time is spent working on customer questions submitted through our ticketing system. We help customers overcome technical challenges, investigate errors, and work with our GTM and Engineering/Product teams to reach resolutions. People who do well in this role tend to be empathetic, technically-minded, and enjoy troubleshooting. When we're not working on tickets, you'll find us writing documentation, improving our processes, and collaborating cross-functionally to improve the customer experience and accomplish our Support goals.

What You'll Do

  • Investigate and resolve support tickets: You’ll investigate root cause, scope, and severity and resolve issues for customers.
  • Help customers use our products: You’ll help customers implement Plaid products, use software development kits (SDKs), improve integrations, navigate the Plaid Dashboard, use client libraries, implement Link, understand webhook functionality, and how to handle error codes.
  • Make it better: We are committed to continuous improvement and leaving things better than we found them. It is not perfection we seek, but valuable, pragmatic improvements to our products, our company, and our craft.

What Excites Us

  • Experience reading and writing code
  • Familiarity with modern web services and APIs
  • Affinity for SDKs
  • Open to communicating with customers on a call to resolve issues as needed
  • The ability to work with a high degree of autonomy

$84200 - 113900 a year

Target base salary for this role is between $84,200 and $113,900 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. 
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here.

At Plaid, our API is core to everything we do. In the spirit of our culture, we love receiving job applications as calls to our API.

Submit a POST request to our careers endpoint

Format it as a raw JSON request body

We’ll get back to you with next steps!

1{
2  "name": "Jenny Applicant",
3  "email": "jenny@example.com",
4  "resume": "https://www.example.com/your-resume.pdf",
5  "phone": "555-867-5309",
6  "job_id": "338eea70-1085-4022-8054-2afe5b9a3760", // leave as is
7  "github": "https://github.com/octocat", // optional
8  "twitter": "@example", // optional
9  "website": "https://www.example.com", // optional
10  "location": "San Francisco", // optional
11  "favorite_candy": "m&m’s", // optional
12  "superpower": "multilingual" // optional
13}
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San Francisco Office

Our headquarters is in sunny SOMA and includes a beautiful sun-filled atrium, a private outdoor deck and even a (semi-hidden) climbing wall.

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