We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.
Plaid unlocks financial freedom for everyone, so naturally, support works a bit differently when you’re delivering on such a meaty mission. At Plaid, we have two teams that primarily help consumers navigate the issues they can’t see; we’re not helping consumers reset their passwords, but rather tackling technical concepts and translating them for a non-technical audience. We also care deeply about making sure our policies and processes are transparent, digestible, and in the best interest of consumers, and we take security very seriously. So if people have questions about managing their data, we want to be there to help. Our goal is to provide a platform and support experience that empowers consumers with the tools and knowledge they need to be in control of their financial data.
But we’ve also got to balance the needs of multiple stakeholders while we do it! We’re helping our customers’ customers, so we are constantly working to make sure we get the best solutions for everyone. And because our work is responsive to the individuals and situation in front of us, we don’t have a playbook for everything; we encourage curiosity, taking initiative, and challenging the status quo.
This cohort of 4-8 Support Specialists will join our team in December 2021 as full-time employees.
You’ll be joining a dynamic and diverse team with members who come from a wide range of industries and backgrounds -- from education to hospitality to non-profits. As a cohort, you’ll onboard together and work as a close-knit unit to support the same shared team goals. What does that look like? Interfacing directly with consumers via email (no phone or chat support), collaborating as a team to divide and conquer, and most importantly keeping track of lots of moving parts; Plaid is growing quickly, meaning we integrate new information and product changes regularly to make sure we’re consistently providing the most accurate, effective support.
It doesn’t matter if you’ve never worked in tech or support before -- we’ll teach you the nuts and bolts! We’re not looking at what you’ve done, but rather what you’ve got the passion and potential to do -- resumes not required. We know that great talent comes from diverse backgrounds, and there are many ways to demonstrate the characteristics we care about.