We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.
Plaid’s products enable thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the Plaid Support team. Our goal is to help customers quickly and compassionately; keeping their applications running and their end-users happy.
The Developer Support Team Manager leads a team of Developer Support Engineers (DSEs), guiding their development and helping them in their day-to-day work. The manager’s primary responsibilities are to ensure our customers get what they need to be successful and help DSEs grow in their careers.
This role will work in tandem with another Developer Support manager to set and execute the vision and roadmap for the team. Managers interact with customers directly as well as with Engineering, Product, Design, Growth, and Sales to support and improve Plaid’s product and services. Success in the role is reflected in the success of the team; high quality output, satisfied customers and satisfied employees.