We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.
Plaid Support ensures these applications can help consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of product issues, we quantify their scope and impact and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution.
NY Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process, with a focus on supporting our investments and liabilities products. People who succeed in this role tend to be empathetic, collaborative, and technically minded. They have an interest in learning more about financial services, and are excited to help customers resolve complex issues that require an understanding of investments and liabilities data. TSEs become embedded within engineering teams at Plaid, and we have a high technical bar to ensure that we all speak the same language. Support has aggressive goals, and we work on interesting, cross-functional projects in order to achieve them. We are a globally distributed, remote-friendly team - whether you're applying to one of our office-based or remote roles, you can expect to consistently collaborate with folks in different locations and timezones.
What you'll do...