Customer Marketing

San Francisco | Full-time

We reach, engage, and inspire innovators to build with Plaid.

At Plaid, our mission is to unlock financial freedom for everyone.  There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.

Our Marketing Team is looking for a Customer Marketer who will help build our customer marketing program.  This includes building a strategy and framework for how we engage with customers for external collateral and partnerships.  This individual will be responsible for defining customer segments, key messaging, and product adoption strategies that align with our company goals.  In this position, you will work closely with our sales, product marketing, growth marketing, communications, and client services teams.  If you’re interested in building high quality content with our customers to advance our mission of making money easier for everyone, then let’s chat!

What excites us

  • Highly creative and detailed-oriented person who is passionate about working with customers to build external joint marketing initiative
  • Interested in building a cohesive plan to support customer engagement needs across marketing, comms and sales that aligns with our company goals, strategy and growth initiatives
  • Data-driven & results oriented, with a focus on understanding the impact of your work
  • Excited about the fintech space and explaining concepts in an easily digestible manner
  • Excellent interpersonal relationship skills
  • Excellent written and oral communication skills
  • 5+ years of work experience in APIs, SaaS, or b2b organizations partnering across sales enablement, marketing, product marketing, or strategy consulting

What excites you

  • Engaging with customers to develop trusted partnerships and produce joint assets such as customer case studies, testimonial videos and referenceable collateral
  • Excellent project management skills
  • Gaining a deep understanding of our mission, product roadmap, customer needs and market landscape
  • Collaborating with product marketers, growth marketers, account managers and sales representatives on producing high-quality customer content
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at
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San Francisco Office

Our headquarters is in sunny SOMA and includes a beautiful sun-filled atrium, a private outdoor deck and even a (semi-hidden) climbing wall.

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Kevin Hu - Data Scientist

A data scientist at Plaid since March 2017, Kevin Hu is busy pursuing his dream of building things that matter. Here, he talks math contests, cats of Instagram, and the collaborative nirvana that is “group sound.”

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