At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.
As Implementation Specialists, we are responsible for guiding and helping Plaid’s most strategic customers and partners integrate with Plaid products, our API and technology. We work closely with both Growth and Partnerships Account Managers in addition to many other internal teams such as Sales, Customer Engineering, Product and Support. In this role, you will be responsible for the implementation phase in the customer lifecycle and ensure Plaid customers and partners are properly onboarded and our solution is implemented and launched. This stage is incredibly important in the success of our clients, as for many, their Plaid integration is the foundation of their application and / or platform. Behind each successful launch is an Implementation Specialist that provides superior technical guidance and support to make it all possible.
You will be a highly visible technical and product expert in Plaid’s offerings, learning and knowing how to work with and leverage the Plaid API. You’ll work with clients to answer their technical product or integration questions. When technical issues arise, you’ll leverage internal tools, teams, and resources to ensure customers meet their development / integration milestones. In collaboration with Account Managers, you will support clients as they test, pilot and ultimately launch their Plaid integrations. Members of the Implementation team are expected to manage many implementations / customers and partners simultaneously, and to stay up to date on Plaid’s technological improvements and new product offerings.