EPDS Operations

Design Operations Lead

United States | Full-time

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam. #LI-Remote

Plaid’s Design Operations team will play a critical role in scaling our centralized Design function including Brand Design, Product Design, Research, and Design Systems. As Design Operations Lead, you’ll partner with Design, Research, and Product Leadership to foster the people, practices, and processes that drive a healthy Design organization. The scope of Design Operations today includes tooling, vendor management, design process, planning, project management, and community programming. Initially, as a manager of one contractor, you’ll take a player-coach role to drive the most strategic components of Design Operations (strategy & planning, budget allocation, high-level execution systems), and as your team grows, you’ll dedicate your time to full-time people development. 

In this role, you’ll act as the voice of Design in company-wide operational discussions and decisions, and own components of Plaid’s PDLC.

What excites you

  • Defining the future of the Design Operations practice and fostering its growth
  • Joining the Design Leadership team as a member who helps coordinate the execution of our design strategy and advances operational maturity
  • Collaborating with Design, Product, and Marketing leaders to align on a shared operational strategy, systems, and processes that resolve the blockers that historically impede progress
  • Moving seamlessly from detail-oriented work to seeing the bigger picture
  • Advancing data-driven decision-making across all components of an organization’s operations
  • Building systems to ensure the Design function can scale as it grows and prioritizes key company initiatives
  • Unblocking and unlocking value through day-to-day operational excellence across vendor management, tool procurement, budget management, and documentation upkeep
  • Turning incomplete, conflicting, or ambiguous inputs into action plans

What excites us

  • At least 5+ years experience as a Design Program Manager, Design Operations Manager, or UX Program Manager for an in-house, centralized Design organization
  • At least 1 year's experience managing FTE or contract-based individual contributors
  • Experience moving cross-cutting programs from inception to delivery, and articulating the impact using metrics
  • Demonstrated commitment to fostering an inclusive, equitable, transparent, empowering, and high-accountability culture
  • Strategic foresight and the ability to anticipate problems, prioritize ambiguous problem areas, drive alignment, and build consensus across multiple stakeholders
  • An eye for continual improvement, and passion for efficiency and operational excellence at scale
  • Focus on users and solving for their needs and wants
  • The ability to challenge assumptions and strive for improvements
  • Excellent interpersonal, presentation, and communication skills
  • Comfort with a fast-changing environment
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here.

San Francisco Office

Our headquarters is in sunny SOMA and includes a beautiful sun-filled atrium, a private outdoor deck and even a (semi-hidden) climbing wall.

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Kevin Hu - Data Scientist

A data scientist at Plaid since March 2017, Kevin Hu is busy pursuing his dream of building things that matter. Here, he talks math contests, cats of Instagram, and the collaborative nirvana that is “group sound.”

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