We believe the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and infrastructure developers need to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.
Plaid’s Design Operations team plays a critical role in scaling our centralized Design function including Brand Design, Product Design, Research, and Design Systems. We’re looking for a hands-on manager to recruit, grow, and lead a team of Program Managers and Producers, and drive execution against our mission to make it easy for designers to do their best work.
As Design Operations Manager, you’ll partner with Design Leadership and collaborators in EPDS Operations to foster the people, practices, and processes that drive a healthy Design organization. The scope of Design Operations today includes tooling, vendor management, design process, planning, project management, and community programming. Initially as a manager of 3 individual contributors, you’ll take a player-coach role to drive the most strategic components of Design Operations (strategy & planning, budget allocation, leadership meetings, and high-level execution systems), and as your team grows, you’ll dedicate your time to full-time people development.
In this role, you’ll report to a centralized, craft-driven EPDS Operations team responsible for the efficacy of our PDLC and SDLC. You’ll act as the voice of Design in company-wide operational discussions and decisions, and own components of Plaid’s PDLC.