We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam. #LI-Remote
As a TPM for Reliability, you’ll lead the portfolio of programs related to ensuring that we provide a highly available, performant, secure, and compliant platform to meet the growing needs of Plaid’s business and ensure responsible use. As the TPM overseeing the entire Reliability portfolio, you’ll own specific programs as well as influence programs that other TPMs are working on under the Reliability umbrella. You’ll specifically work on programs aimed at reducing the amount of downtime caused by application issues. This will include eliminating some hard dependency single points of failure in the core pathways, increasing isolation between critical and noncritical paths, shoring up reliability and ownership of known reliability hotspots, and continuing to invest in service maturity across our services.
You’ll be responsible for the successful definition, cross-functional strategy, planning, and execution of large-scale technical programs that enable highly reliable products and infrastructure. You’ll be part of the Reliability Leadership Team, and you’ll partner closely with the Head of Internal Platform, Head of Platform Product, and Lead Architect. You’ll also collaborate with Group Engineering Managers, EMs, Architects, other TPMs across Plaid, and the Product Managers driving external initiatives that Internal Platform supports.
Technical Program Managers are mission-critical to Plaid’s success — they bring subject matter expertise, operational rigor, and energy to lead teams through Plaid’s most complex development efforts. We’re dedicated to building a diverse and inclusive TPM team that celebrates knowledge sharing, collaboration, and mentorship.