Technical Program Manager - Reliability

United States | Full-time

We build simple yet innovative consumer products and developer APIs that shape how everybody interacts with money and the financial system.

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam. #LI-Remote

As a TPM for Reliability, you’ll lead the portfolio of programs related to ensuring that we provide a highly available, performant, secure, and compliant platform to meet the growing needs of Plaid’s business and ensure responsible use. As the TPM overseeing the entire Reliability portfolio, you’ll own specific programs as well as influence programs that other TPMs are working on under the Reliability umbrella. You’ll specifically work on programs aimed at reducing the amount of downtime caused by application issues. This will include eliminating some hard dependency single points of failure in the core pathways, increasing isolation between critical and noncritical paths, shoring up reliability and ownership of known reliability hotspots, and continuing to invest in service maturity across our services. 

You’ll be responsible for the successful definition, cross-functional strategy, planning, and execution of large-scale technical programs that enable highly reliable products and infrastructure. You’ll be part of the Reliability Leadership Team, and you’ll partner closely with the Head of Internal Platform, Head of Platform Product, and Lead Architect. You’ll also collaborate with Group Engineering Managers, EMs, Architects, other TPMs across Plaid, and the Product Managers driving external initiatives that Internal Platform supports. 

Technical Program Managers are mission-critical to Plaid’s success — they bring subject matter expertise, operational rigor, and energy to lead teams through Plaid’s most complex development efforts. We’re dedicated to building a diverse and inclusive TPM team that celebrates knowledge sharing, collaboration, and mentorship. 

What excites you

  • Supporting a complex portfolio of programs which are one of Plaid’s top priorities in 2023 and critically important to our customers
  • Delivering highly available, performant, secure, and compliant platforms. 
  • Empowering other engineers through high-quality tooling, process design, and automation.
  • Driving up technical maturity and reliability across organizations by building frameworks and metrics that make the right investments obvious.
  • Driving organizational change through the development of best practices, education, new and revised processes
  • Acting as the glue between multiple groups to build shared strategic understanding and ensure organizational alignment for initiatives.
  • Managing year+ roadmaps that span across multiple engineering teams.
  • Managing complex projects effectively by setting clear goals, identifying roadblocks, designing solutions, and tracking progress against deadlines.
  • Working with a broad set of internal stakeholders from executive leadership to IC engineers. 

What excites us

  • 8+ years of technical program management, software engineering, or systems engineering experience, infrastructure engineering 
  • Proven record of building highly reliable mission-critical infrastructure. 
  • Experience leading execution across highly ambiguous infrastructure, API, and Platform programs, with experience making technical trade-offs balancing business needs and technical constraints.
  • Willingness to dig into technical details to understand our owned and dependent systems’ capabilities and roadmaps, and proactively identify risks and dependencies.
  • A passion for quality and insights into the habits, behaviors, and principles that uphold it in a healthy development process.
  • Excellent interpersonal and leadership skills, with the ability to drive alignment, goal clarity, role understanding and long-term healthy relationships across team bounds. 
  • Demonstrated commitment to take accountability and responsibility for the success of work.
  • Highly adaptable, driven individual who has excellent judgment across many dimensions
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at

Please review our Candidate Privacy Notice here.
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