Engineering

TechOps Manager

San Francisco | Full-time

We build simple yet innovative consumer products and developer APIs that shape how everybody interacts with money and the financial system.

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.

The TechOps team at Plaid is responsible for the various non-production services and systems that help employees work efficiently from anywhere in the world.

Systems/Processes like:
- Atlassian Jira/Confluence
- Okta
- Google Workspace
- Slack
- Dropbox
- Security and Legal compliance tooling
- Onboarding and Offboarding automation with HR systems
- VPN infrastructure
- Office network infrastructure for Security and AV/VC systems

Our mission is to keep employees unblocked at all times, whether they are having an issue with their local machine, or if they are onboarding a new vendor and want to set up automated provisioning of access.

We need a skilled IT engineer that has already spent years working at the customer service/support level, and years implementing solutions to help an IT team solve problems at a higher level.  You would handle all hiring, technically mentor new and existing folks on the team and help them create and drive their roadmap on a yearly basis.
While most of your time would not be spent working on tasks or support issues, you step in to help once in a while just to show the team you understand their challenges and will often dig in just to make sure you have all the context you need to best guide the team.

What excites you

  • Automation of manual tasks
  • Mentoring IT engineers
  • Excellent customer service when needed, while pushing for higher level thinking and automation in the long run

What excites us

  • Must have: 3-4 years of experience leading an IT team for a mid-sized company (500+)
  • Technical experience: Mac OSMDM (Jamf or other), Okta or other SSO solution
  • Nice to have: Networking experience, software engineering experience
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
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San Francisco Office

Our headquarters is in sunny SOMA and includes a beautiful sun-filled atrium, a private outdoor deck and even a (semi-hidden) climbing wall.

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Angela Zhang - Engineering Manager

Plaid engineering manager Angela Zhang has a penchant for pushing herself to learn and grow, but she never loses track of the team or having fun in the process.

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