UX Researcher - Emerging Products

San Francisco | Full-time

We bring ideas to life, serve as the voice of our users, and create a meaningful and unified Plaid experience.

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products.  Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.

About our team
The design team at Plaid is made up of service designers, interaction designers, writers, visual designers and researchers who work hand in hand with our peers in marketing, product management and engineering to create Plaid’s market defining products.

What you’ll do here
We’re looking for an experienced researcher to join our New Products team, establishing a relationship with consumers and customers, identifying the areas where Plaid has opportunities to bring additional value to people’s financial lives. You will help us define our new products by bringing research insights to life for product and design partners, stakeholders across go-to-market teams, and those interfacing with financial institutions. You will be helping Plaid make the financial ecosystem accessible for everyone.

What excites you

  • Giving people more control over their financial lives
  • A fast-paced, product-minded culture that moves rapidly from planning and executing user research, to ideating and concepting
  • Working with our user facing financial product, helping optimize it in places and expand it in others, to meet the needs of our end-users
  • Prioritizing research opportunities while closely collaborating with engineering, product management, and business teams on strategy, from definition to execution
  • A design culture where talking to customers sits at the forefront of every project
  • Advocating research insights to diverse audiences through various mediums
  • Contributing to building our research culture by empowering more people to do evaluative research with guardrails, and advancing strategic research roadmap, and sharing about your process and best practices

What excites us

  • Being a tireless advocate for users and user-centered processes
  • A diverse portfolio of projects demonstrating your research in tackling complex problem areas 
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the design process
  • An avid story-teller, skilled in effectively communicating their process and design decisions with an understanding for business impact
  • A senior or lead level researcher with experience working on digital product teams, with multiple stakeholders across the organization, and influencing product strategy
  • An appetite for interdisciplinary collaboration and experience working on fast-paced emerging product teams
  • Ability to communicate and contribute ideas across all levels of design
  • Relevant experience in the Financial Technology industry is a plus

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at
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San Francisco Office

Our headquarters is in sunny SOMA and includes a beautiful sun-filled atrium, a private outdoor deck and even a (semi-hidden) climbing wall.

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