Customer Engineering

Implementation Specialist - Signal

San Francisco | Full-time

At Plaid, our mission is to unlock financial freedom for everyone.  There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.

Signal is a product which will allow all developers to realize ACH transaction success rates (and fraud rates) that rival card network based payments. As Implementation Specialists, we are responsible for guiding and helping Plaid’s most strategic customers and partners integrate with Plaid products, our API and technology. In this role, you will be responsible for the implementation phase in the customer lifecycle and ensure Plaid customers and partners are properly onboarded and our solution is implemented and launched. This stage is incredibly important in the success of our clients, as for many, their Plaid integration is the foundation of their application and / or platform. Behind each successful launch is an Implementation Specialist that provides superior technical guidance and support to make it all possible.

You will be a highly visible technical and product expert in Plaid’s offerings, learning and knowing how to work with and leverage the Plaid API. You’ll work with clients to answer their technical product or integration questions. When technical issues arise, you’ll leverage internal tools, teams, and resources to ensure customers meet their development / integration milestones. In collaboration with Account Managers, you will support clients as they test, pilot and ultimately launch their Plaid integrations. Members of the Implementation team are expected to manage many implementations / customers and partners simultaneously, and to stay up to date on Plaid’s technological improvements and new product offerings.

What You'll Do

  • Work with Plaid's most strategic customers and partners from all over the financial industry to help them integrate with / use Plaid’s newest Machine Learning product, Signal
  • Serve as the lead technical point of contact for clients throughout the implementation phase, tracking progress towards key milestones to ensure successful and timely launches
  • Help customers not only with their Plaid technical integration, but also help them find ways to optimize usage of our products (e.g. what types of rules to create, potential user flows, etc)
  • Support ongoing testing efforts by troubleshooting and providing technical insights
  • Work cross-functionally to improve the client onboarding experience as they build with Plaid, collecting and translating customer and partner feedback into meaningful product insights for our Product and Engineering teams

What excites us

  • An understanding of ML products, how they work, and how to implement them
  • Proven experience supporting customer onboarding engagements / implementations of API-based SaaS products
  • A strong technical background preferably in fields such as Computer Science, Engineering, Mathematics or Physics
  • Proficiency with programming languages such as Python, Java and / or Ruby
  • Experience with web servers and common databases used in today’s application architectures with an ability to read and write SQL
  • Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
  • Troubleshooting and problem solving skills with a continuous desire to improve your technical acumenExcellent project management and communication skills
  • Excellent project management and communication skills
  • Ability to collaborate cross functionally with different teams and types of people
  • Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
image of San Francisco office

San Francisco Office

Our headquarters is in sunny SOMA and includes a beautiful sun-filled atrium, a private outdoor deck and even a (semi-hidden) climbing wall.

View Open Positions
image of Plaid Person, Kevin Hu

Kevin Hu - Data Scientist

A data scientist at Plaid since March 2017, Kevin Hu is busy pursuing his dream of building things that matter. Here, he talks math contests, cats of Instagram, and the collaborative nirvana that is “group sound.”

Meet Plaid's People