At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam. #LI-Remote
The Implementation function is a team of individuals responsible for the onboarding phase in the Plaid customer lifecycle. We ensure net-new customers are properly integrated to our products / solutions and ultimately reach successful launch outcomes. The onboarding stage is incredibly important in the success of our customers, as for many, their Plaid integration is the foundation of their application and / or platform. We work closely with Account Managers in addition to many other internal teams such as Sales, Product, Engineering and Support.
As the Implementation Leader you will lead and scale this highly visible, motivated team who enable revenue and ensure customers are set up for long-term success with Plaid. You should have comprehensive project management knowledge and demonstrate a high level of diligence, motivation and organizational skills while creating + contributing to standards around which the team will operate. We are looking for a leader who is passionate about operational excellence, building a strong team culture and promoting / recognizing team member success. You’re at your best when contributing to a team and are always ready to dive deep into creative and analytical thinking to solve problems and transform customer challenges into opportunities.
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at email@example.com.
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