Privacy Communications Lead

New York | Full-time

We share stories about how Plaid and the fintech services we power make money easier for people around the world.

At Plaid, our mission is to unlock financial freedom for everyone.  There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.

The Communications team at Plaid is looking for a hands-on senior public relations professional to support our privacy communications initiatives. This is a key role that will shape the messaging, plans, and stories to grow awareness of Plaid’s role as an advocate for consumer data rights and standards-bearer for privacy controls in digital finance. The ideal candidate is passionate about the ability for technology to build a more equitable financial system, and the potential for Plaid to drive the next phase of digital financial services globally. The ideal candidate understands how to manage successful relationships with the press, advocacy groups and industry influencers, and has experience in crisis communications and reputation management. You have previously managed people or agency teams, yet are willing to do the hands on work to help Plaid navigate an increasingly expansive footprint in the financial services industry. This person reports directly to our Corporate Communications Lead.

What excites you...

  • Understanding the complexities of consumer privacy, in particular as they relate to the financial system, the current issues (open banking and finance, data sharing standards, etc.), and dynamic forces at play as the industry shifts to a fully digital ecosystem
  • Influencing changing regulation and policies with impact on the future of consumer data rights
  • Defining strategies to build a brand and reputation that reflects innovation and industry-leading practices underway
  • Building relationships with press, partners, and internal stakeholders
  • Collaborating with team members across the company Creating new programs and practices from the ground up
  • Working in a fast-paced environment that values self-starters, solid judgment, and fast decision-making

What excites us...

  • 10+ years experience in technology public relations; financial services industry experience a plus
  • Stellar written and verbal communication skills and a proven track record in integrated communications
  • A proven ability to build and grow a privacy communications program from the ground up
  • Relationships with policy, privacy, and technical press
  • A passion for being a part of high-performing teams with a strong bias for action


  • Privacy Brand Communications – Build and grow Plaid’s reputation as a leader in consumer and data privacy by highlighting the technical, products and policies that help empower consumers with a stronger financial data right and related privacy tools in development. Define the messaging, programs and communications channels that should be leveraged. 
  • Media Relations – Drive media strategy and executions, including working with senior leaders to drive strategic coverage in support of the privacy program objectives.
  • Trade Group Relations – Participate in consumer advocacy and industry trade groups on behalf of Plaid to involve the company in industry-level collaboration and conversation
  • Partner and Agency Management -Manage our external PR firm(s) and build relationships with our partners’ communications teams in order to tell compelling stories in the press and at conferences. 
  • Privacy Policy Communications – Build framework for communications strategy to support policy team engagement with regulators, consumer advocacy groups, and policymakers as they seek to chart appropriate framework for consumer data rights in financial services.
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at
image of New York office

New York Office

Our second-largest office and East Coast command center is in the heart of Manhattan’s Soho neighborhood.

View Open Positions
image of Plaid Person, Kevin Hu

Kevin Hu - Data Scientist

A data scientist at Plaid since March 2017, Kevin Hu is busy pursuing his dream of building things that matter. Here, he talks math contests, cats of Instagram, and the collaborative nirvana that is “group sound.”

Meet Plaid's People