Communications

Internal Communications and Employer Brand Lead

New York / San Francisco | Full-time

We share stories about how Plaid and the fintech services we power make money easier for people around the world.

At Plaid, our mission is to unlock financial freedom for everyone.  There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.

As the internal communications and employer brand lead, you have a deep appreciation and drive for how a great brand starts from within.

What excites you

  • Manage our internal communications strategy, process, editorial calendar and programs, ensuring the most important messages get to our employees, that our employees know where to go for the information they need, and that our mission and values are woven into the DNA of our internal communications
  • Evaluate tools and systems to strengthen solutions for staying connected and information-sharing and define channel strategy for company-wide communications
  • Draft company-wide communications for executives, including emails and presentations
  • Create and communicate a differentiated employer brand, internally and externally, while amplifying our mission to attract the best talent to Plaid
  • Own and drive the content, channels, programs and campaigns to build our employer brand, including creating rich and creative content highlighting life at Plaid and our mission including videos, digital content, and awards
  • Be an ambassador for Plaid’s principles and employer brand across the organization, driving employee involvement and engagement as employer brand advocates

What excites us

  • 7-10 years internal communications and/or employer brand experience
  • Excellent verbal and written skills; ability to listen and collaborate effectively across teams
  • Strong attention to detail
  • Ability to remain flexible in a fast-paced environment
  • Experience turning complex topics into engaging content across various channels
  • Experience with change management and information dissemination across global offices
  • Experience presenting to executive audiences
  • Previous people management experience
  • Passionate about employee culture and experience


Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
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San Francisco Office

Our headquarters is in sunny SOMA and includes a beautiful sun-filled atrium, a private outdoor deck and even a (semi-hidden) climbing wall.

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