Business Operations

Manager, Business Technology (SFDC)

Remote | Full-time

We ensure cross-functional coordination and increase efficiency across Plaid to help us achieve our Company goals.

At Plaid, our mission is to unlock financial freedom for everyone.  There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.

The Business Technology team utilizes a variety of enterprise tools and solutions, to solve many of Plaid's most pressing operational issues. On top of maintaining Plaids SFDC and Zendesk instances, we currently maintain many of Plaid’s most business-critical applications and tooling, such as Lead Scoring, PRM, CPQ, Contract Management, and Support Systems.

As a Business Technology manager, you will work with the BizTech team and cross-functional stakeholders to plan and manage our SFDC and Zendesk product roadmap. You will help discover business-critical problems that can be solved by our enterprise technology stack, as well as identify any new technology required to solve issues efficiently. You will enable the BizTech team to scale to meet the needs of an evolving business through process, technology, and recruiting.

What excites you

  • Initiating, managing, and successfully executing new, cross-functional technology-transformation initiatives that increase alignment and create synergies across Plaid
  • Improving team operation efficiency and productivity through process and technology
  • Working with a variety of cross-functional leaders
  • Maintain a strong, clear view of operational issues most critical to Plaid’s success
  • Developing and tracking key KPIs to drive execution and identify opportunities for operational improvement
  • Jumping in the weeds and playing a key role in driving the successful completion key projects 
  • Managing a team of high performing individual contributors
  • Helping to recruit and build a best-in-class Business Technology team at Plaid 

What excites us

  • 10+ in technology role as either project management, administrator, or developer, and experience in people management
  • 5+ SFDC experience
  • Strong middleware experience preferred 
  • Experience building productive relationships with company leaders
  • Strong stakeholder management skills
  • Strong analytical and technical skills
  • Strong project management skills
  • Proven track record of scaling team efficiency and impact
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here.
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Kevin Hu - Data Scientist

A data scientist at Plaid since March 2017, Kevin Hu is busy pursuing his dream of building things that matter. Here, he talks math contests, cats of Instagram, and the collaborative nirvana that is “group sound.”

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